Refund Policy
Last updated 27 August 2026
We want AviLedger to be worth paying for. If it isn't, we would rather refund you than keep your money.
Try before you pay
Every new subscription begins with a 14-day free trial. You are not charged during the trial, and cancelling before it ends costs you nothing. We recommend using the trial to import your flock and confirm AviLedger suits the way you work.
14-day refund
If you are charged and change your mind, contact us within 14 days of that charge and we will refund it in full. This applies to your first payment on a new subscription and to a renewal you did not intend to make.
If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel a purchase of digital content within 14 days. This policy is offered in addition to, and does not limit, those rights.
If you are a consumer in South Africa, section 44 of the Electronic Communications and Transactions Act gives you seven days to cancel an electronic transaction without reason and without penalty. The 14 days above is longer, and is offered on top of that right rather than in place of it.
Renewals
Subscriptions renew automatically so your records stay accessible. We know an unnoticed renewal is frustrating. If an annual renewal catches you out and you contact us within 14 days of the charge, we will refund it and close the subscription.
After 14 days
Beyond 14 days we do not generally refund the period already in progress, because access has been provided for it. You can cancel at any time to stop future charges, and you keep access until the end of the period you have paid for. If something went genuinely wrong (you were charged twice, or a fault prevented you using the app), contact us and we will put it right regardless of timing.
Ending an annual plan early
An annual subscription is a fixed-term agreement. If you are a consumer in South Africa, section 14 of the Consumer Protection Act lets you end it early on 20 business days' notice, whatever this policy says. The Act allows a supplier to charge a reasonable cancellation penalty in that case. We do not charge one: tell us and we will close the subscription and refund the unused months, rounded down to whole months.
That right belongs to consumers. It does not apply where the subscriber is a company or other juristic person above the Act's threshold.
How to cancel
- On the website or in the Windows app, use the subscription management link on your receipt from Paddle, or email us and we will cancel it for you.
- On iPhone, iPad or Mac, manage the subscription in your Apple account settings.
- On Android, manage it in the Google Play Store under Subscriptions.
Cancelling stops future billing. It does not delete your data. See our privacy policy for how to delete your account and records.
How to request a refund
Email admin@aviledger.com from the address on your account, or reply to your purchase receipt. Tell us roughly what went wrong if you're willing. It helps us fix it. We aim to respond within two business days.
Purchases made through app stores
Subscriptions bought inside our iOS or Android apps are sold by Apple or Google, not by us. Their refund policies apply and refunds must be requested from them directly, through reportaproblem.apple.com for Apple, or Google Play's order history for Android. If they decline and you believe you have a fair case, contact us anyway and we will do what we can.
Who you are buying from
Purchases made on this website and in our Windows app are sold and processed by Paddle.com Market Ltd as merchant of record, on behalf of Elcolynx. Refunds are issued to the original payment method, and typically appear within 5–10 business days depending on your bank.